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Videnskabelig artikel 30. JUN 2011

Administrative professionals and the diffusion of innovations

The case of citizen service centres

Udgivelsens forfattere:

  • Yosef Bhatti
  • Asmus Leth Olsen
  • Lene Holm Pedersen
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This article examines how administrative professionals affect the diffusion of one-stop shops in the form of integrated citizen service centres (CSC) in a Danish local government setting.

CSCs are an example of a new organisational form: functionally integrated small units (FISUs). The diffusion of the CSCs among municipalities is used to analyse how administrative professionals act as drivers in the process of innovation. Furthermore, it is examined how institutional, political and economic characteristics of municipals influence the likelihood of adoption. The findings highlight that a high concentration of administrative professionals indeed make the adoption of CSCs more likely. Additionally, the findings confirm three commonly stated hypotheses from the diffusion of innovations literature, namely that need based demands, wealth and the regional supply of CSC increase the likelihood of its adoption.

Udgivelsens forfattere

  • Yosef BhattiAsmus Leth OlsenLene Holm Pedersen

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    Public Administration
Det Nationale Forsknings- og Analysecenter for Velfærd leverer viden, der bidrager til at udvikle velfærdssamfundet og til at styrke kvalitetsudvikling, effektivisering og styring i den offentlige sektor både i kommuner, regioner og nationalt.

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